Start date | March 2011 | End date | March 2012 |
---|---|---|---|
Owner |
Ministry of Industry, Trade, Investment and the Digital Economy |
||
Context |
Like many countries, Morocco wishes to implement a system for informing and guiding consumers. Also, in the wake of adopting the consumer protection law, the Ministry of Industry, Trade, Investment and the Digital Economy launched the project to set up the consumer portal. |
Expected benefits
Achievements
January 2012
January 2013
Success indicators
Type | Indicator | Target year | |||
---|---|---|---|---|---|
2010 | 2011 | 2012 | 2013 | ||
Development | Implementation of consumer portal |
|
Operational |
|
|
User satisfaction |
Implementation of consumer portal |
60% |
80% |
||
Satisfaction regarding delay in settling complaints |
50% | 70% | |||
Administrative effectiveness |
Average delay in handling online requests |
48H | 24H | ||
Average delay in updating content | 48H | 24H |