Governmental Gateway
| Start date | April 2011 | End date | December 2013 |
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| Owner |
Ministry of Industry, Trade, Investment and the Digital Economy |
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| Context |
As part of simplifying the relationship between Administration and the User (citizen or company), the Governmental Gateway will henceforth allow them to address only the administration in charge of the administrative procedure, who will then request of other administrations the necessary information to fulfil the requested service. |
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Aim
- Provide the Moroccan Administration with a platform for the secure exchange of messages
- Provide departments delivering information with tools to create online services (tele-services) under their supervision
- Provide departments requesting information with tools to use online services at their disposal
- Implement tools to control the actions of departments
Expected benefits
For the citizen:
- Reducing the number of administrative procedures: gaining time and reducing costs
- Combatting corruption
For the Administration:
- Improved corporate identity
- Reduction of demand at physical counters
- Security: no possibility of falsifying electronic exchanges
Achievements
Short term: April 2012
- Definition study
- Drafting the terms of reference
- Launching call for tender
- Selection of provider
- Implementation of the solution
- Study of requirements on legal and regulatory levels for the services to be deployed
- Implementation of legal and regulatory measures
At maturity:
- Successive implementation and deployment of the different online services
Success Indicators
| Type | Indicator | |||
|---|---|---|---|---|
| Target value | Current value | Deadline for target value | ||
| Implementation |
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0 | 2011 |
| Use |
Administrations subscribing: M = Ministry; C = Commune
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| User satisfaction |
Level of user satisfaction (officers of the administration) measured by opinion poll |
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N/A |
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| Administrational effectiveness |
Level of citizen satisfaction measured by opinion poll |
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Average time (weeks) to implement a new tele-service by Gateway manager |
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