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Online service for car registration documents

Start date	2007	End date	2012
Owner	Ministry of Equipment and Transport
Context	The vehicle registration service operated by the MET, must respond to both existing and new challenges: The increasing demand for vehicle registration leads to extra costs in data entry and handling of paper documents (400,000 requests per year) The need to fight forgery of registration documents and customs clearance documents Promoting the use of information technologies by operators in the sector The need to modernise the process by removing the current constraints of transferring the dossier to the place of registration of the vehicle Since 2007 the MET has been undertaken a vast modernisation scheme, a large component of which is the paperless procedures for registration of vehicles, and the development of value-added services that accompany this dematerialisation.

Start date

2007

End date

2012

Owner

Ministry of Equipment and Transport

Context

The vehicle registration service operated by the MET, must respond to both existing and new challenges:

The increasing demand for vehicle registration leads to extra costs in data entry and handling of paper documents (400,000 requests per year)
The need to fight forgery of registration documents and customs clearance documents
Promoting the use of information technologies by operators in the sector
The need to modernise the process by removing the current constraints of transferring the dossier to the place of registration of the vehicle

Since 2007 the MET has been undertaken a vast modernisation scheme, a large component of which is the paperless procedures for registration of vehicles, and the development of value-added services that accompany this dematerialisation.

Aim:

Set up an information system for management (for use by the ministry) and tracking (by the citizen) of registration requests
Set up a portal for dealers to register new vehicles
Set up a portal for professionals to register used vehicles
Set up an online service portal for individuals
Develop additional uses of electronic vehicle registration document (tickets, parking, etc.)

Expected benefits

Reduce processing time for vehicle registration
Reduce costs of the MET
Remove constraints related to place of residence
Improve security and reduce the risk of fraud (principally through interconnection with Customs and the TGR (General Treasury of the Kingdom)
Respect international standards regarding identity documents

Achievements

January 2011

Back-office system
Online tracking of paperwork
The new highway code came into effect on 1 October 2010

January 2013

Service portal online
Dealers
Professionals
Citizens

Success indicators

Type	Indicator	Unit	Target value
Type	Indicator	Unit	2010	2011	2012	2013
Implementation	Management system Dealer portal Portal for professionals and individuals		Operational	Operational	Operational
Use	Number of online registration requests			15%	30%	70%
User satisfaction	User satisfaction		4	2
Administrational effectiveness	Average time to treat a request (days)	Day	20	15	10